Remote Client Support & Scheduling Specialist

Velvethorizons; Seattle (WA); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based compensation basedon

Training & onboarding

Job summary

Velvet Horizons is seeking a Customer Service Representative to assist clients, coordinate service arrangements, and support the overall coordination process in a remote setting. The role emphasizes meticulous organization and the ability to manage multiple tasks effectively in a structured environment.

Ideal candidates will respond to inquiries via email, phone, and online platforms, identify client needs, and arrange reservations with external providers while maintaining accurate records in

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative tasks

Organizational skills

Communication skills

Independent work

Prioritization

Digital tools

Job description

Velvet Horizons is seeking a Customer Service Representative to assist clients, coordinate service arrangements, and support the overall coordination process in a remote setting. The role emphasizes meticulous organization and the ability to manage multiple tasks effectively in a structured environment.

Ideal candidates will respond to inquiries via email, phone, and online platforms, identify client needs, and arrange reservations with external providers while maintaining accurate records in