Remote Client Support & Scheduling Specialist

Velvethorizons; San Antonio (TX); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Remote work

Onboarding and training

Performance-based pay

Job summary

Velvet Horizons, a remote-based organization, seeks a Customer Service Representative to handle client inquiries via email, phone, and online platforms, identify needs, and present service options. You will coordinate scheduling, organize detailed service plans, and manage reservations with external providers while maintaining clear communication and accurate records.

The role emphasizes independent work in a structured remote environment, with onboarding/training and ongoing support to help you

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Digital tools

Detail-oriented

Job description

Velvet Horizons, a remote-based organization, seeks a Customer Service Representative to handle client inquiries via email, phone, and online platforms, identify needs, and present service options. You will coordinate scheduling, organize detailed service plans, and manage reservations with external providers while maintaining clear communication and accurate records.

The role emphasizes independent work in a structured remote environment, with onboarding/training and ongoing support to help you