Remote Customer Service & Scheduling Specialist

Velvethorizons; Anaheim (CA); Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Remote work

Onboarding and training

Performance-based compensation

Job summary

Velvet Horizons is seeking a Customer Service Representative to assist clients, organize service arrangements, and support coordination from a remote setting.

In this role you will handle inquiries via email, phone, and online platforms, organize detailed service plans, and maintain clear communication while managing multiple tasks with accuracy.

We offer a flexible remote environment with onboarding, training, and performance-based compensation to recognize your contributions.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Organizational skills

Communication

Prioritization

Digital tools

Attention to detail

Job description

Velvet Horizons is seeking a Customer Service Representative to assist clients, organize service arrangements, and support coordination from a remote setting.

In this role you will handle inquiries via email, phone, and online platforms, organize detailed service plans, and maintain clear communication while managing multiple tasks with accuracy.

We offer a flexible remote environment with onboarding, training, and performance-based compensation to recognize your contributions.