Remote Customer Support & Sales Specialist

MCI; Indianapolis (IN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Paid Training

Casual Dress Code

Job summary

MCI is seeking a remote Customer Service Representative to interact with customers nationwide, resolving support issues, selling products, and ensuring a superior customer experience.

The ideal candidate will have excellent communication skills and a high school diploma. Responsibilities include managing customer interactions, troubleshooting, and upselling services. MCI provides diverse benefits including paid time off, health coverage, and career growth opportunities.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (≥20 words per minute).
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Thrives in fast-paced environments with change and ambiguity.

Responsibilities

• Listen to customers and resolve their issues.
• Utilize systems for account management tasks.
• Apply sales skills to upgrade customer service.
• Escalate customer dissatisfaction appropriately.
• Ensure first-call resolution through effective problem solving.

Skills

Organizational skills

Written communication

Oral communication

Customer service orientation

Conflict resolution

Problem solving

Teamwork

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a remote Customer Service Representative to interact with customers nationwide, resolving support issues, selling products, and ensuring a superior customer experience.

The ideal candidate will have excellent communication skills and a high school diploma. Responsibilities include managing customer interactions, troubleshooting, and upselling services. MCI provides diverse benefits including paid time off, health coverage, and career growth opportunities.