Remote Customer Support & Sales Specialist

MCI; North Carolina; On-site; USD 30,000 - 40,000; Full time

Job summary

MCI is seeking a Remote Customer Service Representative to interact with customers nationwide and resolve support issues while selling products. The role requires excellent communication and a strong customer service orientation.

Candidates must have a high school diploma and exhibit reliability and punctuality. Responsibilities include understanding customer needs, achieving first-call resolution, and identifying upsell opportunities. Join MCI for a dynamic work-from-home role.

Qualifications

• Must be 18 years or older.
• Reliable and punctual with attendance.
• Ability to multitask and stay focused.

Responsibilities

• Listen to customers and resolve issues.
• Use systems for account management.
• Identify sales opportunities for upsell.

Skills

Excellent written, oral, and organizational communication

Typing speed ≥20 words per minute

Strong customer-service orientation

Conflict-resolution skills

Team oriented

Education

High school diploma or equivalent

Tools

Basic Microsoft Office (Excel, PowerPoint, Word, Outlook)

Windows skills

Job description

MCI is seeking a Remote Customer Service Representative to interact with customers nationwide and resolve support issues while selling products. The role requires excellent communication and a strong customer service orientation.

Candidates must have a high school diploma and exhibit reliability and punctuality. Responsibilities include understanding customer needs, achieving first-call resolution, and identifying upsell opportunities. Join MCI for a dynamic work-from-home role.