Remote Customer Support & Sales Specialist

MCI; Frankfort (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Paid Training

Career Growth

Job summary

MCI is hiring for a remote customer service role supporting technical and sales interactions. You will assist hundreds of customers weekly, addressing their issues and selling new services.

The position requires a high school diploma, excellent communication skills, and the ability to multitask. MCI offers incentives, benefits such as health coverage, and opportunities for career growth.

Qualifications

• Must be 18 years of age or older.
• Excellent written and oral communication skills.
• Ability to type swiftly and accurately (≥20 words per minute).
• Highly reliable with regular attendance.
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Listen to customers and resolve their issues.
• Utilize systems for account management tasks.
• Recognize sales opportunities and enhance sales.
• Ensure first-call resolution through effective problem-solving.

Skills

Organizational skills

Communication skills

Conflict resolution

Sales skills

Customer-service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is hiring for a remote customer service role supporting technical and sales interactions. You will assist hundreds of customers weekly, addressing their issues and selling new services.

The position requires a high school diploma, excellent communication skills, and the ability to multitask. MCI offers incentives, benefits such as health coverage, and opportunities for career growth.