Remote Customer Support & Sales Specialist

MCI; Kansas; Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a dedicated customer service representative for a remote work-at-home position. You'll assist customers by resolving issues, selling products, and delivering a top-notch customer experience. Ideal candidates have a high school diploma, strong communication skills, and a customer-service orientation.

Benefits include paid time off, health insurance, and opportunities for incentives and promotions. Join us in fostering a collaborative and engaging work environment!

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Ensure first call resolution through problem solving and effective call handling.

Skills

Organizational skills

Communication skills

Customer service orientation

Conflict resolution

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a dedicated customer service representative for a remote work-at-home position. You'll assist customers by resolving issues, selling products, and delivering a top-notch customer experience. Ideal candidates have a high school diploma, strong communication skills, and a customer-service orientation.

Benefits include paid time off, health insurance, and opportunities for incentives and promotions. Join us in fostering a collaborative and engaging work environment!