Remote Customer Support & Sales Specialist

MCI; Nashville (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

MCI is seeking a Remote, work-at-home customer service representative to provide technical support and sales. You will interact with customers nationwide to resolve issues, sell products, and ensure a positive experience.

The ideal candidate should be 18 years or older, possess a high school diploma, and demonstrate excellent communication and multitasking abilities. MCI values strong customer service skills and will provide necessary training.

Qualifications

• Age 18 years or older.
• Typing speed ≥20 words per minute.
• Reliable, punctual, and able to maintain attendance.
• Team oriented with a strong customer focus.
• Adaptability in a fast‑paced, changing environment.

Responsibilities

• Listen to customers, understand needs, and resolve issues.
• Use systems and technology for account management.
• Identify sales opportunities and perform upsell activities.
• Explain products and processes clearly to customers.
• Achieve first‑call resolution through effective problem solving.

Skills

Excellent written, oral, and organizational communication

Strong customer-service orientation

Conflict-resolution skills

Ability to multitask

Basic Microsoft Office skills

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, PowerPoint, Word, Outlook)

Job description

MCI is seeking a Remote, work-at-home customer service representative to provide technical support and sales. You will interact with customers nationwide to resolve issues, sell products, and ensure a positive experience.

The ideal candidate should be 18 years or older, possess a high school diploma, and demonstrate excellent communication and multitasking abilities. MCI values strong customer service skills and will provide necessary training.