Remote Customer Support & Sales Specialist

MCI; Nebraska; On-site; USD 30,000 - 45,000; Full time

Job summary

MCI is seeking a remote customer service representative to handle technical support and sales. Candidates will interact with customers nationwide to resolve issues and provide product information.

The ideal applicant should possess strong communication skills and experience in customer service. A high school diploma and the ability to work independently in a fast-paced environment are required.

Qualifications

• Minimum age of 18 years.
• Ability to multitask, stay focused, and work independently.
• Team oriented with a strong customer focus.

Responsibilities

• Listen to customers and understand their needs.
• Use systems for account management.
• Identify sales opportunities and perform upsell activities.
• Explain products and processes clearly.
• Achieve first-call resolution.

Skills

Excellent written, oral, and organizational communication

Strong customer-service orientation

Conflict-resolution skills

Typing speed ≥20 words per minute

Adaptability in a fast-paced environment

Basic Microsoft Office skills

Reliability and punctuality

Education

High school diploma or equivalent

Job description

MCI is seeking a remote customer service representative to handle technical support and sales. Candidates will interact with customers nationwide to resolve issues and provide product information.

The ideal applicant should possess strong communication skills and experience in customer service. A high school diploma and the ability to work independently in a fast-paced environment are required.