Remote Customer Support & Sales Specialist

MCI; Columbia (SC); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a Remote Customer Service Representative to support customer service and technical support interactions. This role involves engaging with customers across the United States to resolve issues and enhance their experience.

Candidates must possess excellent organizational skills, a high school diploma, and demonstrate strong customer service orientation. The position also offers various incentives, paid time off, and opportunities for career growth.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite.
• Customer-service oriented (empathetic, responsive, patient).

Responsibilities

• Listen to customers and resolve their issues.
• Utilize systems and technology for account management.
• Recognize sales opportunities and apply sales skills.

Skills

Excellent organizational skills

Written and oral communication skills

Customer-service orientation

Ability to type swiftly and accurately

Conflict resolution skills

Ability to multi-task

Problem solving

Interpersonal skills

Basic knowledge of Microsoft Office Suite

Ability to evaluate and troubleshoot customer issues

Education

High school diploma or equivalent

Job description

MCI is seeking a Remote Customer Service Representative to support customer service and technical support interactions. This role involves engaging with customers across the United States to resolve issues and enhance their experience.

Candidates must possess excellent organizational skills, a high school diploma, and demonstrate strong customer service orientation. The position also offers various incentives, paid time off, and opportunities for career growth.