Remote Customer Support & Sales Specialist

MCI; Georgia; Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a remote Customer Service Representative to support customer service, technical support, and sales interactions. The role involves resolving support issues and selling products, ensuring a best-in-class customer experience.

Qualified candidates should possess excellent communication skills, a high school diploma, and the ability to multi-task. The position provides various benefits such as health coverage, paid time off, and opportunities for career growth.

Qualifications

• Must be 18 years or older.
• Ability to type swiftly and accurately (≥20 words per minute).
• Highly reliable with regular attendance and punctuality.
• Strong team orientation and customer focus.
• Strong team orientation and customer focus.

Responsibilities

• Listen to customers and understand their needs.
• Utilize technology for account management.
• Apply sales skills to upgrade.
• Escalate customer issues to management.
• Ensure first-call resolution.

Skills

Organizational skills

Written communication

Oral communication

Customer service orientation

Problem solving

Multi-tasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a remote Customer Service Representative to support customer service, technical support, and sales interactions. The role involves resolving support issues and selling products, ensuring a best-in-class customer experience.

Qualified candidates should possess excellent communication skills, a high school diploma, and the ability to multi-task. The position provides various benefits such as health coverage, paid time off, and opportunities for career growth.