Remote Customer Support Advocate — Start Your Growth

Remote Jobs; Pottsville (Schuylkill County); Remote; USD 18,000 - 23,000; Full time

Benefits offered by this job

Fully remote work

Structured onboarding program

Career growth opportunities

Job summary

Disabled Veteran Solutions (DVS) is seeking remote Customer Service Agents to provide clear, calm, and effective support to customers and partners. The role emphasizes handling inquiries, documenting interactions, and guiding users through basic troubleshooting.

This fully remote position offers an 8-hour shift within 8:00 AM–9:00 PM EST, with an hourly wage of $15 and potential advancement opportunities. Strong communication and self-discipline are essential for success in a home-based setup.

Qualifications

• High school diploma or GED (additional education preferred).
• Prior remote customer service experience.
• Tech-savvy mindset with web navigation and basic troubleshooting.
• Ability to troubleshoot basic technical issues independently.
• Fluency in reading, writing, understanding, and speaking English.

Responsibilities

• Update and document account detail and track communications.
• Inbound inquiry handling via calls and emails with a positive, solution-focused approach.
• Technical troubleshooting and accurate ticket creation/escapes.
• Schedule appointments at designated service locations.
• Follow up to ensure issues are resolved and customers stay informed.
• Provide consistent, high-quality service in a structured, supportive environment.

Skills

Verbal communication

Written communication

Remote work experience

Tech-savvy

Tools

Microsoft Teams

Outlook

Word

Job description

Disabled Veteran Solutions (DVS) is seeking remote Customer Service Agents to provide clear, calm, and effective support to customers and partners. The role emphasizes handling inquiries, documenting interactions, and guiding users through basic troubleshooting.

This fully remote position offers an 8-hour shift within 8:00 AM–9:00 PM EST, with an hourly wage of $15 and potential advancement opportunities. Strong communication and self-discipline are essential for success in a home-based setup.