Remote Customer Support Agent | Meaningful Service & Growth

Remote Jobs; Waynesburg (Greene County); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Fully remote work

Room for advancement

Supportive team culture

Job summary

Disabled Veteran Solutions (DVS) is hiring a Remote Customer Service Agent. You will be the first point of contact, delivering clear, calm, and solution-oriented support to individuals relying on essential services across a fully remote environment.

The role includes onboarding, structured training, and a set schedule within EST hours. You must have prior remote experience, a high school diploma or GED, and strong English communication to succeed.

Qualifications

• Strong verbal and written communication skills.
• Tech-savvy with ability to navigate web apps and databases.
• Prior remote customer service experience preferred.
• Fluency in reading, writing, understanding, and speaking English.

Responsibilities

• Update and document account details and track communications.
• Inbound inquiry handling via calls and emails for a full lifecycle.
• Perform basic technical troubleshooting and create support tickets.
• Schedule appointments at designated service locations.
• Conduct follow-up calls to ensure issue resolution.
• Provide high-quality service in a structured, remote setting.

Skills

Strong communication

Tech-savvy

Remote work experience

multitasking

Education

High school diploma or GED

Tools

Microsoft Teams

Outlook

Word

Job description

Disabled Veteran Solutions (DVS) is hiring a Remote Customer Service Agent. You will be the first point of contact, delivering clear, calm, and solution-oriented support to individuals relying on essential services across a fully remote environment.

The role includes onboarding, structured training, and a set schedule within EST hours. You must have prior remote experience, a high school diploma or GED, and strong English communication to succeed.