Remote Customer Care Advocate — Make an Impact

Disabled Veteran Solutions; Waynesburg (Greene County); À distance; USD 25 000 - 26 000; Plein temps

Avantages offerts par ce poste

Competitive compensation and benefits

Growth opportunities

Veteran-owned organization

Résumé du poste

Disabled Veteran Solutions (DVS) is hiring Customer Care Advisors for a fully remote role. You will join a mission-driven team delivering high-quality service and support to customers, managing multiple systems, and maintaining a professional, empathetic approach.

The position offers a Monday–Friday schedule with 8-hour shifts (Eastern Time), a comprehensive 7-week orientation, and ongoing training. Competitive pay with bilingual bonuses and bonus opportunities are available.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Minimum 1 year in insurance operations, remote medical or technical role, or related field.
• Proficient with various web-based platforms and tools.
• Strong attention to detail and organizational skills.
• Highly proficient in Microsoft applications (Outlook, Teams, Word, Excel, OneNote).

Responsabilités

• Provide exceptional customer care and support to insured individuals.
• Handle inquiries and resolve issues with problem-solving and empathy.
• Coordinate across platforms and systems to ensure accurate, timely service.

Connaissances

Active listening

Problem solving

Multitasking

Empathetic communication

Formation

High school diploma or equivalent

Bachelor's degree preferred

Outils

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

Microsoft OneNote

Description du poste

Disabled Veteran Solutions (DVS) is hiring Customer Care Advisors for a fully remote role. You will join a mission-driven team delivering high-quality service and support to customers, managing multiple systems, and maintaining a professional, empathetic approach.

The position offers a Monday–Friday schedule with 8-hour shifts (Eastern Time), a comprehensive 7-week orientation, and ongoing training. Competitive pay with bilingual bonuses and bonus opportunities are available.