Remote Customer Success Manager - Healthcare Tech

Streamline Healthcare Solutions; Mississippi; À distance; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Remote work in the US

Competitive compensation and benefits

Flexible, collaborative work culture

Résumé du poste

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote position based in the United States. The role focuses on managing multiple customer accounts, ensuring satisfaction and adoption of our behavioral health software, while aligning with Mountain or Central time zones to support customers.

You will coordinate with cross-functional teams, drive account success, and promote added functionality to improve client outcomes.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsabilités

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Connaissances

Leadership

Project Management

Change Management

Behavioral Healthcare

Formation

Bachelor's degree or higher in a related field

Description du poste

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote position based in the United States. The role focuses on managing multiple customer accounts, ensuring satisfaction and adoption of our behavioral health software, while aligning with Mountain or Central time zones to support customers.

You will coordinate with cross-functional teams, drive account success, and promote added functionality to improve client outcomes.