Remote Customer Success Manager — Healthcare Tech

Streamline Healthcare Solutions

Massachusetts

Remote

USD 70,000 - 80,000

Full time

6 days ago

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Job summary

Streamline Healthcare Solutions is seeking a dedicated Customer Success Manager to oversee multiple client accounts and ensure a superior experience for users of our behavioral health software. This remote role supports U.S.

customers, primarily aligned with Mountain and Central time zones, emphasizing proactive relationship management and cross-functional collaboration. You will partner with product, engineering, and support teams to drive adoption, manage projects, and pursue opportunities to

Qualifications

Bachelor's degree in a related field.
Experience as a Customer Success Manager.
Experience in Project Management and Change Management.
Leadership and team-building skills.
Background experience in Behavioral Healthcare or EMR preferred.
Excellent interpersonal and effective written and oral communication skills.
Willingness to travel up to 20%.
Willingness to work alternate schedules, as required.

Responsibilities

Manage multiple customer accounts and ensure satisfaction.
Coordinate across product, engineering, and support teams.
Provide product and industry consultation.
Facilitate timely access to resources needed.
Facilitate sales of added functionality and modules to increase the customer’s efficiency.
Frequent communication and meetings with other team members.
Maintain customer retention and satisfaction scores.