Remote Customer Success Manager - Healthcare Tech & Growth

Streamline Healthcare Solutions; New Hampshire; A distancia; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote US-based role. You will oversee multiple accounts, understand client needs, manage projects, and drive adoption of additional modules to boost efficiency across behavioral health clients.

The role supports Mountain/Central time zones, with up to 20% travel. A bachelor’s degree and experience in customer success or healthcare tech are preferred.

Formación

• Bachelor's degree or higher in a related field or equivalent experience.
• Experience as a Customer Success Manager or account manager.
• Background in Project Management and Change Management.
• Leadership and team-building abilities.
• Background in Behavioral Healthcare or EMR is preferred.

Responsabilidades

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Conocimientos

Customer relationship management

Account management

Project management

Leadership

Change management

Healthcare domain knowledge

Communication skills

Educación

Bachelor's degree or higher

Descripción del empleo

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote US-based role. You will oversee multiple accounts, understand client needs, manage projects, and drive adoption of additional modules to boost efficiency across behavioral health clients.

The role supports Mountain/Central time zones, with up to 20% travel. A bachelor’s degree and experience in customer success or healthcare tech are preferred.