Remote Customer Success Manager - Healthcare Software

Streamline Healthcare Solutions; Oregon; Hybrid; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions seeks a Customer Success Manager to manage multiple client accounts, ensuring satisfaction and coordinating with product, sales, and support teams.

You will deliver product and industry guidance, contribute to retention, and support customers across Mountain and Central time zones. This remote role supports US healthcare organizations using our behavioral health software.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience in Customer Success, PM or Change Management.
• Willingness to travel up to 20% and work across teams.

Responsibilities

• Manage multiple customer accounts and ensure satisfaction.
• Advocate for customers and coordinate across product, sales and support.
• Provide product and industry consultation to customers.
• Maintain customer retention and achieve high satisfaction scores.
• Align with customers across Mountain/Central time zones.

Skills

Leadership

Team building

Interpersonal skills

Written communication

Project management

Education

Bachelor's degree

Job description

Streamline Healthcare Solutions seeks a Customer Success Manager to manage multiple client accounts, ensuring satisfaction and coordinating with product, sales, and support teams.

You will deliver product and industry guidance, contribute to retention, and support customers across Mountain and Central time zones. This remote role supports US healthcare organizations using our behavioral health software.