Remote Customer Success Manager - Healthcare Tech

Streamline Healthcare Solutions; New Mexico; Remote; USD 65,000 - 90,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts and ensure high satisfaction. The role supports healthcare organizations through our web-based software, with a focus on behavioral health workflows and EMR familiarity.

This is a remote position based in the United States, with time-zone alignment to Mountain or Central time to support customers in those zones.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience as a Customer Success Manager is desirable.
• Experience in project and change management.
• Leadership and team-building skills.
• Background in Behavioral Healthcare or EMR is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Customer success

Project management

Change management

Leadership

Education

Bachelor's degree

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts and ensure high satisfaction. The role supports healthcare organizations through our web-based software, with a focus on behavioral health workflows and EMR familiarity.

This is a remote position based in the United States, with time-zone alignment to Mountain or Central time to support customers in those zones.