Remote Customer Success Manager - Healthcare Tech

Streamline Healthcare Solutions; Missouri; Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple healthcare client accounts and ensure high satisfaction. The role supports customers remotely across the United States and aligns with Mountain or Central time zones to ensure timely communication.

You will provide product guidance, coordinate resources across teams, and advocate for customers while driving adoption of additional modules and ensuring retention.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience as a Customer Success Manager preferred.
• Experience in Project Management and Change Management.
• Leadership and team-building skills.
• Background in Behavioral Healthcare or EMR systems preferred.
• Excellent interpersonal and written/oral communication skills.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules, as required.

Responsibilities

• Manage multiple customer accounts and understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Provide product and industry consultation.
• Facilitate timely access to resources needed.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff.
• Maintain customer retention and Customer Satisfaction Rating of 85% or greater.

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple healthcare client accounts and ensure high satisfaction. The role supports customers remotely across the United States and aligns with Mountain or Central time zones to ensure timely communication.

You will provide product guidance, coordinate resources across teams, and advocate for customers while driving adoption of additional modules and ensuring retention.