Remote Customer Success Manager, Healthcare Tech

Streamline Healthcare Solutions; Minnesota; Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to strengthen relationships, ensure customer satisfaction, and drive adoption of our behavioral health software solutions.

You will manage multiple accounts, coordinate with product and engineering teams, and advocate for customers across the company, while aligning with Mountain/Central time zones for US customers.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience in Customer Success or related Project/Change Management.
• Experience in Behavioral Healthcare or Electronic Medical Records preferred.
• Excellent interpersonal and communication skills.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules, as required.

Responsibilities

• Manage multiple customer accounts and understand customer needs and priorities.
• Manage projects to ensure deliverables are met and hold regular meetings.
• Provide product and industry consultation.
• Facilitate timely access to resources needed.
• Facilitate sales of added functionality and modules to increase efficiency.
• Frequent communication with product managers, developers, testers and other staff.
• Maintain customer retention and achieve a Customer Satisfaction Rating of 85%+.

Skills

Customer success management

Project management

Change management

Leadership and team building

Interpersonal skills

Travel up to 20%

Alternate schedules

Education

Bachelor's degree or higher in a related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to strengthen relationships, ensure customer satisfaction, and drive adoption of our behavioral health software solutions.

You will manage multiple accounts, coordinate with product and engineering teams, and advocate for customers across the company, while aligning with Mountain/Central time zones for US customers.