Remote Customer Success Manager - Healthcare Tech

Streamline Healthcare Solutions; Arizona; Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote role based in the United States. The position supports Mountain or Central time zones and requires managing multiple accounts to ensure exceptional service.

You will provide industry and product guidance, coordinate across teams, and work to retain customers while enabling expansion of modules and functionality. A Bachelor’s degree is required and travel up to 20% may be necessary.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience as a Customer Success Manager preferred.
• Experience in Project Management and Change Management.
• Leadership and team-building skills.
• Background in Behavioral Healthcare or in Electronic Medical Records preferred.
• Excellent interpersonal and written and oral communication skills.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules, as required.

Responsibilities

• Manage multiple customer accounts and align with customer needs.
• Conduct regular meetings to stay updated with customer needs.
• Provide product and industry consultation.
• Facilitate access to resources.
• Drive expansion through added functionality and modules.
• Frequent cross-functional communication with product, dev, testing teams.
• Maintain customer retention and satisfaction targets.

Skills

Customer success management

Project management

Change management

Leadership

Communication

Travel willingness

Education

Bachelor's degree or higher

Tools

EMR systems

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote role based in the United States. The position supports Mountain or Central time zones and requires managing multiple accounts to ensure exceptional service.

You will provide industry and product guidance, coordinate across teams, and work to retain customers while enabling expansion of modules and functionality. A Bachelor’s degree is required and travel up to 20% may be necessary.