Remote Customer Success Manager - Healthcare Tech

Streamline Healthcare Solutions; Texas; Remote; USD 70,000 - 110,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts and ensure an exceptional user experience across our behavioral health software platform.

You will align with Mountain or Central time zones to support customers, build strong relationships, manage projects, and advocate for customer needs within cross-functional teams. This remote role offers flexible collaboration with healthcare organizations.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Leadership

Project Management

Change Management

Customer Advocacy

Education

Bachelor's degree or higher in a related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts and ensure an exceptional user experience across our behavioral health software platform.

You will align with Mountain or Central time zones to support customers, build strong relationships, manage projects, and advocate for customer needs within cross-functional teams. This remote role offers flexible collaboration with healthcare organizations.