Remote Customer Success Manager, Healthcare Tech

Streamline Healthcare Solutions; Iowa; À distance; USD 70 000 - 110 000; Plein temps

Résumé du poste

Streamline Healthcare Solutions is seeking a Customer Success Manager to guide multiple client accounts, ensuring satisfaction and adoption of our behavioral health software.

You will align with clients' needs, manage projects and change initiatives, lead teams, and monitor retention targets, with up to 20% travel.

Remote work in the United States with time-zone alignment to Mountain or Central Time, strong communication and industry knowledge preferred.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior Customer Success Manager experience desirable.
• Experience in Project Management and Change Management.
• Background in Behavioral Healthcare or EMR is preferred.
• Willingness to travel up to 20%.

Responsabilités

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Connaissances

Project Management

Leadership

Change Management

Team Building

Customer Success

Communication

Formation

Bachelor's degree or higher in related field

Description du poste

Streamline Healthcare Solutions is seeking a Customer Success Manager to guide multiple client accounts, ensuring satisfaction and adoption of our behavioral health software.

You will align with clients' needs, manage projects and change initiatives, lead teams, and monitor retention targets, with up to 20% travel.

Remote work in the United States with time-zone alignment to Mountain or Central Time, strong communication and industry knowledge preferred.