Remote Customer Success Manager — Education Partnerships

EverDriven, LLC; Yorktown (VA); Remote; USD 88,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Flexible Time Off

Paid Holidays

Volunteer Time

Job summary

EverDriven is a remote-friendly company improving school transportation through a tech-powered, human-led model. We are hiring a Customer Success Manager to grow revenue and strengthen partnerships with school districts.

You will develop strong client relationships, understand their needs, and identify upsell and cross-sell opportunities across the customer lifecycle to maximize the partnership value. This remote role requires residing in Virginia and allows up to 50% travel.

Qualifications

• Minimum bachelor’s degree or equivalent years of relevant experience.
• 5+ years in business development or customer success.
• Strong communication and relationship-building abilities.

Responsibilities

• Implement strategies delivering consistent customer satisfaction and retention.
• Own account relationships, strategy, pricing, renewals, and RFPs.
• Proactively engage decision-makers across school districts.
• Monitor and mitigate retention risks in your book of business.
• Leverage product knowledge to enhance customer engagements and revenue.
• Conduct regular check-ins and business reviews with clients.
• Coordinate with internal teams to access resources and tools.
• Advocate for customers and drive product enhancements based on feedback.

Skills

Interpersonal skills

Problem solving

Analytical thinking

Multitasking

Proactive attitude

Driver's license

Education

Bachelor’s degree or equivalent

Job description

EverDriven is a remote-friendly company improving school transportation through a tech-powered, human-led model. We are hiring a Customer Success Manager to grow revenue and strengthen partnerships with school districts.

You will develop strong client relationships, understand their needs, and identify upsell and cross-sell opportunities across the customer lifecycle to maximize the partnership value. This remote role requires residing in Virginia and allows up to 50% travel.