Remote Customer Success Manager - EdTech Growth

EverDriven, LLC; Richmond (VA); Remoto; USD 88.000 - 105.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision insurance

Life Insurance

Short Term Disability Insurance

Long-Term Disability Insurance

Flexible Time Off

Paid Holidays

Paid Time to Volunteer

401K Plan

Descrizione del lavoro

EverDriven, LLC is seeking a remote Customer Success Manager based in Virginia to drive growth and strengthen partnerships with school districts. You will own account strategy, manage renewals and RFPs, identify upsell opportunities, and collaborate across teams to ensure client success and revenue.

This role emphasizes proactive relationship-building, problem solving, and data-driven insights to maximize value for districts and EverDriven alike.

Competenze

• Bachelor's degree or equivalent relevant years of experience.
• Minimum of 5 years' experience in a business development or customer success role.
• Strong interpersonal and communication skills.
• Analytical abilities to understand client needs and provide effective solutions.
• Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
• Proactive and self-motivated with a passion for customer success.
• Valid US driver's license in good standing.

Mansioni

• Develop and maintain strong client relationships and trust.
• Identify upselling and cross-selling opportunities within accounts.
• Educate clients on EverDriven's value and impact throughout the lifecycle.
• Manage contract renewals and RFPs for accounts in your book.
• Coordinate with internal teams to deliver tailored solutions.
• Provide feedback to product teams to meet client needs and drive growth.
• Collaborate cross-functionally to access resources for customers.

Conoscenze

Interpersonal skills

Communication

Problem solving

Analytical abilities

Multi-tasking

Proactive

Travel readiness

Formazione

Bachelor's degree or equivalent

Descrizione del lavoro

EverDriven, LLC is seeking a remote Customer Success Manager based in Virginia to drive growth and strengthen partnerships with school districts. You will own account strategy, manage renewals and RFPs, identify upsell opportunities, and collaborate across teams to ensure client success and revenue.

This role emphasizes proactive relationship-building, problem solving, and data-driven insights to maximize value for districts and EverDriven alike.