Remote Customer Success Manager, Education Partnerships

EverDriven, LLC; Tampa (FL); Remote; USD 88,000 - 105,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Flexible time off

Paid holidays

Volunteer time

Job summary

EverDriven, LLC is seeking a Customer Success Manager to drive growth and act as a trusted advisor to school districts. You will build strong relationships, understand client needs, and identify upsell opportunities across the customer lifecycle while showcasing EverDriven's value.

This remote role requires Florida residency, up to 50% travel, a bachelor’s degree or equivalent, and at least five years in business development or customer success.

Qualifications

• Bachelor’s degree or equivalent; at least 5 years in business development or customer success; strong interpersonal and communication skills.

Responsibilities

• Implements strategies and processes to deliver customer satisfaction and retention.
• Owns account relationships, strategy, pricing, including renewals and RFPs.
• Proactively engages with decision-makers and school district personnel.
• Monitors retention and service risks and develops mitigation plans.
• Uses product knowledge to enhance engagements and drive revenue.
• Conducts regular check-ins and business reviews with clients to understand goals and challenges, offering tailored solutions.
• Works cross-functionally to access resources and support customers’ needs.
• Gathers customer feedback to inform internal teams and advocate for enhancements.

Skills

Interpersonal skills

Communication

Problem solving

Relationship building

Account management

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Job description

EverDriven, LLC is seeking a Customer Success Manager to drive growth and act as a trusted advisor to school districts. You will build strong relationships, understand client needs, and identify upsell opportunities across the customer lifecycle while showcasing EverDriven's value.

This remote role requires Florida residency, up to 50% travel, a bachelor’s degree or equivalent, and at least five years in business development or customer success.