Remote CSM — Education Partnerships & Growth

EverDriven, LLC; Virginia; Remote; USD 88,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K Plan with employer match

Paid Holidays

Paid Time to Volunteer

Flexible Time Off (FTO)

Life Insurance (company paid)

Job summary

EverDriven, LLC is seeking a Customer Success Manager to drive growth and support school districts as trusted advisors. You will build strong client relationships, understand their needs, and identify upsell and cross-sell opportunities for EverDriven’s products throughout the customer lifecycle.

This remote role requires a Bachelor’s degree (or equivalent), 5+ years in business development or customer success, excellent communication, and travel up to 50%. Candidate must reside in Virginia.

Qualifications

• Bachelor’s degree and/or equivalent relevant years of experience.
• Minimum of 5 years' experience in a business development or customer success role.
• Strong interpersonal and communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive and self-motivated with a passion for customer success.
• Valid US driver's license in good standing; travel up to 50%.

Responsibilities

• Develop client relationships and identify upsell and cross-sell opportunities.
• Own account strategy, pricing, renewals, and RFPs.
• Proactively engages and builds relationships with district personnel at all levels.
• Understand retention and service risks and drive mitigation plans.
• Utilize product knowledge to enhance customer engagements and generate revenue.
• Conduct regular check-ins and business reviews to align on goals.
• Collaborate with internal teams to access resources and solutions for customers.
• Advocate for customer needs and product enhancements.

Skills

Strong interpersonal skills

Excellent communication

Problem solving

Analytical abilities

Multi-tasking

Travel up to 50%

Education

Bachelor’s degree or equivalent

Job description

EverDriven, LLC is seeking a Customer Success Manager to drive growth and support school districts as trusted advisors. You will build strong client relationships, understand their needs, and identify upsell and cross-sell opportunities for EverDriven’s products throughout the customer lifecycle.

This remote role requires a Bachelor’s degree (or equivalent), 5+ years in business development or customer success, excellent communication, and travel up to 50%. Candidate must reside in Virginia.