Remote Customer Success Manager - Education Partnerships

EverDriven, LLC; Tallahassee (FL); Remote; USD 88,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K Plan (employer match)

Job summary

EverDriven, LLC is seeking a Customer Success Manager to drive growth and support school districts as a trusted advisor. You will develop strong client relationships, identify upsell opportunities, and educate clients on EverDriven’s value throughout the lifecycle.

The role emphasizes revenue generation while delivering education and support to maximize partnership benefits. Remote work is allowed with Florida residency, and travel up to 33% may be required.

Qualifications

• Bachelor’s degree and/or equivalent relevant years of experience.
• Minimum of 5 years' experience in a business development or customer success role.
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients.
• Excellent problem‑solving and analytical abilities to understand client needs and provide effective solutions.
• Ability to manage multiple priorities and projects simultaneously in a fast‑paced environment.
• Proactive and self‑motivated with a passion for customer success and a track record of achieving goals.
• Valid US driver’s license in good standing, required.
• Position will be remote/WFH and requires up to 33% travel.

Responsibilities

• Implements strategies and processes that deliver consistent customer satisfaction and retention.
• Owns account relationships, strategy, pricing – including managing contract renewals and RFPs.
• Proactively engages and builds relationships with decisions makers and all levels of school district personnel.
• Understandes retention and service risks in their book of business and works to drive risk mitigation plans where applicable.
• Utilizes extensive product/service knowledge, problem-solving skills and training to enhance customer engagements while generating revenue.
• Conducts regular check‑ins and business reviews with clients to understand their goals and challenges, providing tailored solutions to meet their needs.
• Works cross functionally and coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers.
• Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges.
• Advocates for solutions, product enhancements, and other actions to meet the needs of customers and cultivate growth.

Skills

Interpersonal skills

Communication skills

Problem-solving

Analytical abilities

Multitasking

Proactive

Travel readiness

Education

Bachelor's degree or equivalent experience

Job description

EverDriven, LLC is seeking a Customer Success Manager to drive growth and support school districts as a trusted advisor. You will develop strong client relationships, identify upsell opportunities, and educate clients on EverDriven’s value throughout the lifecycle.

The role emphasizes revenue generation while delivering education and support to maximize partnership benefits. Remote work is allowed with Florida residency, and travel up to 33% may be required.