Remote Customer Success Manager – Education Tech Growth

EverDriven, LLC; United States; Remote; USD 88,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

Long Term Disability

Flexible Time Off

Paid Holidays

Paid Time to Volunteer

FSA

401K with employer match

Employee Assistance Program

Employee Discounts

Job summary

EverDriven, LLC seeks a Customer Success Manager to drive growth and support school districts as a trusted advisor. This remote role based in Virginia focuses on building strong client relationships, understanding needs, and identifying upsell opportunities across the customer lifecycle.

You will own account strategy, pricing, renewals, and cross-functional collaboration to deliver value. Ideal candidates have a bachelor’s degree, 5+ years in customer success or business development, excellent

Qualifications

• Bachelor’s degree or equivalent years of experience.
• Minimum 5 years in business development or customer success.
• Excellent communication and problem-solving abilities.
• Willing to travel up to 33%.

Responsibilities

• Manage account relationships and renewals, including pricing and contracts.
• Build relationships with school district decision makers at all levels.
• Identify upsell and cross-sell opportunities throughout the customer lifecycle.
• Lead retention strategies and mitigation plans for risks.
• Coordinate with internal teams to deliver solutions and gather feedback.
• Conduct regular business reviews to align goals with clients.

Skills

Relationship building

Communication skills

Problem-solving

Analytical abilities

Time management

Travel readiness

Driver's license

Education

Bachelor’s degree or equivalent

Job description

EverDriven, LLC seeks a Customer Success Manager to drive growth and support school districts as a trusted advisor. This remote role based in Virginia focuses on building strong client relationships, understanding needs, and identifying upsell opportunities across the customer lifecycle.

You will own account strategy, pricing, renewals, and cross-functional collaboration to deliver value. Ideal candidates have a bachelor’s degree, 5+ years in customer success or business development, excellent