Remote Customer Success Manager — Growth & Retention

EverDriven, LLC; Fredericksburg (VA); Remote; USD 88,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K Plan with employer match

Paid Holidays

Paid Time to Volunteer

Job summary

EverDriven is seeking a Customer Success Manager to drive growth and support school districts as a trusted advisor. You will build relationships, identify upsell opportunities, and educate clients to maximize partnership value.

This remote role requires residence in Virginia and involves travel up to 50%, with a focus on renewals, strategy, and cross-functional collaboration to deliver outcomes.

Qualifications

• Bachelor’s degree or equivalent years of experience.
• Strong interpersonal and communication skills with clients and districts.
• Proven problem-solving and analytical abilities to address client needs.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Develops strong client relationships and understands customer needs.
• Identifies upselling and cross-selling opportunities across the lifecycle.
• Owns account relationships, strategy, pricing, renewals and RFPs.
• Leads regular business reviews and communicates value realization to customers.
• Collaborates with internal teams to deliver solutions and drive growth.

Skills

Interpersonal skills

Communication skills

Problem-solving

Analytical ability

Multitasking

Proactive mindset

Education

Bachelor’s degree or equivalent

Job description

EverDriven is seeking a Customer Success Manager to drive growth and support school districts as a trusted advisor. You will build relationships, identify upsell opportunities, and educate clients to maximize partnership value.

This remote role requires residence in Virginia and involves travel up to 50%, with a focus on renewals, strategy, and cross-functional collaboration to deliver outcomes.