Remote Customer Success Manager — Education Partnerships

EverDriven, LLC; Alexandria (VA); Remote; USD 88,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Virtual Doctor Visits with $0 Co-Pay

Life Insurance (company paid)

Short Term Disability Insurance (brand

Long-Term Disability Insurance (brand)

Flexible Time Off (FTO)

Paid Holidays

Paid Time to Volunteer

401K Plan (with employer match)

Employee Assistance Program

Employee Discounts Program

Job summary

EverDriven is seeking a Customer Success Manager to drive growth by building strong relationships with school districts, understanding their needs, and identifying upsell opportunities for EverDriven’s products and services. The role focuses on maximizing value across the customer lifecycle while educating clients on benefits.

The role emphasizes proactive problem-solving, revenue generation, and maintaining trusted advisor status with clients, with a remote arrangement requiring residence in

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 5 years' experience in business development or customer success.
• Strong interpersonal and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid US driver's license.

Responsibilities

• Owns account relationships, strategy, pricing – including managing contract renewals and RFPs.
• Proactively engages with decision makers and school district personnel at all levels.
• Identify upsell and cross-sell opportunities within the customer lifecycle.
• Deliver strategies to maximize revenue while ensuring customer success.
• Coordinate with internal teams to access resources and implement solutions.
• Advocate for product enhancements and customer needs across teams.

Skills

Interpersonal skills

Communication skills

Relationship management

Problem-solving

Analytical ability

Multitasking

Education

Bachelor’s degree or equivalent

Job description

EverDriven is seeking a Customer Success Manager to drive growth by building strong relationships with school districts, understanding their needs, and identifying upsell opportunities for EverDriven’s products and services. The role focuses on maximizing value across the customer lifecycle while educating clients on benefits.

The role emphasizes proactive problem-solving, revenue generation, and maintaining trusted advisor status with clients, with a remote arrangement requiring residence in