Remote Customer Success Manager - Behavioral Health Tech

Streamline Healthcare Solutions; Arkansas City (KS); À distance; USD 70 000 - 110 000; Plein temps

Résumé du poste

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts and ensure excellent service. The role aligns with Mountain or Central time zones and supports healthcare organizations using our web-based software.

You will coordinate across teams to maximize customer satisfaction and retention. The ideal candidate has a Bachelor's degree, experience in customer success, and familiarity with project and change management in behavioral health or EMR

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management
• Leadership and Team Building Skills
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsabilités

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.

Connaissances

Customer success

Account management

Leadership

Project management

Communication

Formation

Bachelor's degree

Outils

EMR software

Description du poste

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts and ensure excellent service. The role aligns with Mountain or Central time zones and supports healthcare organizations using our web-based software.

You will coordinate across teams to maximize customer satisfaction and retention. The ideal candidate has a Bachelor's degree, experience in customer success, and familiarity with project and change management in behavioral health or EMR