Remote Customer Success Manager - Behavioral Health Tech

Streamline Healthcare Solutions; California; À distance; USD 70 000 - 110 000; Plein temps

Résumé du poste

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, ensuring satisfaction and championing the voice of the customer. You will coordinate across teams to deliver an exceptional experience, with a schedule aligned to Mountain or Central time zones to support those markets.

The role requires a bachelor's degree, project and change management experience, and leadership skills.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and team-building skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsabilités

• Manage multiple customer accounts and ensure satisfaction.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Connaissances

Project Management

Change Management

Leadership

Team Building

Customer Success

Formation

Bachelor's degree

Description du poste

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, ensuring satisfaction and championing the voice of the customer. You will coordinate across teams to deliver an exceptional experience, with a schedule aligned to Mountain or Central time zones to support those markets.

The role requires a bachelor's degree, project and change management experience, and leadership skills.