Remote Customer Success Manager - Behavioral Health Tech

Streamline Healthcare Solutions; Wisconsin; Remote; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts and ensure a high level of satisfaction across our behavioral health software platform.

You will align with Mountain or Central time zones to support clients, coordinate with product and services teams, and drive adoption of new modules while maintaining strong retention and renewals.

Qualifikationen

• Bachelor's degree or higher in a related field.
• Experience in Project Management and Change Management.
• Background in Behavioral Healthcare or EMR preferred.
• Willingness to travel up to 20%.

Aufgaben

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Kenntnisse

Customer Success

Project Management

Change Management

Leadership

Ausbildung

Bachelor's degree or higher in related field

Jobbeschreibung

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts and ensure a high level of satisfaction across our behavioral health software platform.

You will align with Mountain or Central time zones to support clients, coordinate with product and services teams, and drive adoption of new modules while maintaining strong retention and renewals.