Remote Customer Success Manager - Behavioral Health Tech

Streamline Healthcare Solutions; Salem (OR); Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple healthcare client accounts and ensure outstanding service delivery.

The role aligns with Mountain or Central time zones in a remote US environment, with travel up to 20% and occasional schedule flexibility. A Bachelor's degree is required, with experience in project or change management and a background in behavioral health or EMR systems preferred.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Provide product and industry consultation.
• Facilitate timely access to resources needed.
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Frequent communication with product managers, developers, testers and other internal staff.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Customer success

Project management

Change management

Leadership

Team building

Interpersonal skills

Communication

Critical thinking

Problem solving

Travel flexibility

Education

Bachelor's degree or higher

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple healthcare client accounts and ensure outstanding service delivery.

The role aligns with Mountain or Central time zones in a remote US environment, with travel up to 20% and occasional schedule flexibility. A Bachelor's degree is required, with experience in project or change management and a background in behavioral health or EMR systems preferred.