Remote Customer Success Manager – Behavioral Health Tech

Streamline Healthcare Solutions; Manchester (NH); Remote; USD 75,000 - 110,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple accounts and ensure customer satisfaction across our behavioral health software solutions. This remote role supports customers in Mountain and Central time zones, with travel up to 20% as needed.

The ideal candidate has a Bachelor's degree in a related field, experience in project and change management, and strong leadership abilities.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Willingness to travel up to 20%.
• Background in Behavioral Healthcare or Electronic Medical Records is preferred.

Responsibilities

• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Maintain customer retention.
• Aim for a Customer Satisfaction Rating of 85% or greater.

Skills

Customer Success

Account Management

Project Management

Leadership

Education

Bachelor's degree or higher in a related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple accounts and ensure customer satisfaction across our behavioral health software solutions. This remote role supports customers in Mountain and Central time zones, with travel up to 20% as needed.

The ideal candidate has a Bachelor's degree in a related field, experience in project and change management, and strong leadership abilities.