Remote Customer Success Manager - Behavioral Health Tech

Streamline Healthcare Solutions; New York (NY); Remote; USD 75,000 - 110,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, ensuring satisfaction and coordination across product, sales, and support teams. The role aligns with Mountain or Central time zones to support clients in those regions and may require travel.

Candidates should have a Bachelor's degree, CSM experience, and familiarity with project and change management, preferably with behavioral health or EMR exposure.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management
• Leadership and Team Building Skills
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts and ensure satisfaction.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate upsell of added functionality and modules.
• Maintain customer retention and satisfaction ratings (≥85%).

Skills

Customer success management

Project management

Change management

Leadership

Team building

EMR familiarity

Behavioral healthcare knowledge

Communication skills

Education

Bachelor's degree

Tools

EMR systems

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, ensuring satisfaction and coordination across product, sales, and support teams. The role aligns with Mountain or Central time zones to support clients in those regions and may require travel.

Candidates should have a Bachelor's degree, CSM experience, and familiarity with project and change management, preferably with behavioral health or EMR exposure.