Remote Customer Success Manager - Behavioral Health Tech

Streamline Healthcare Solutions; Maryland; Remote; USD 70,000 - 95,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple healthcare client accounts and coordinate across teams for exceptional service. The role requires aligning work hours with Mountain or Central time zones to support key customer bases.

The position emphasizes project management, change management, leadership, and a customer-centric mindset, with travel up to 20% as needed. This remote opportunity offers exposure to behavioral health tech and EMR systems.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or EMR is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Project management

Change management

Leadership

Team building

Healthcare domain knowledge

Travel readiness

Education

Bachelor's degree or higher

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple healthcare client accounts and coordinate across teams for exceptional service. The role requires aligning work hours with Mountain or Central time zones to support key customer bases.

The position emphasizes project management, change management, leadership, and a customer-centric mindset, with travel up to 20% as needed. This remote opportunity offers exposure to behavioral health tech and EMR systems.