Remote Customer Success Manager, Behavioral Health SaaS

Streamline Healthcare Solutions; Idaho Falls (ID); Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple customer accounts, ensure satisfaction, and coordinate across teams. This remote position aligns with Mountain or Central time to support customers in those time zones.

Ideal candidates have a Bachelor's degree in a related field and experience in Project Management and Change Management, with knowledge of Behavioral Healthcare or EMR systems.

Qualifications

• Bachelor's degree or higher is required.
• Experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background in Behavioral Healthcare or EMR is preferred.
• Excellent interpersonal and written/oral communication skills.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules as required.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Provide product and industry consultation.
• Facilitate access to resources needed.
• Facilitate sales of added functionality and modules to increase efficiency.
• Frequent communication with product managers, developers, testers and staff.
• Maintain customer retention.
• Achieve Customer Satisfaction Rating of 85% or greater.

Skills

Bachelor's degree

Customer Success

Project Management

Change Management

Leadership

Team Building

Communication skills

Willingness to travel

Education

Bachelor's degree or higher

Tools

Electronic Medical Records (EMR)

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple customer accounts, ensure satisfaction, and coordinate across teams. This remote position aligns with Mountain or Central time to support customers in those time zones.

Ideal candidates have a Bachelor's degree in a related field and experience in Project Management and Change Management, with knowledge of Behavioral Healthcare or EMR systems.