Remote Customer Success Manager: Behavioral Health Tech

Streamline Healthcare Solutions; Minneota (MN); Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions is hiring a Customer Success Manager to oversee multiple client accounts, ensure satisfaction, and act as the customer advocate across teams. The role supports a Mountain or Central time-aligned schedule to serve customers in those time zones.

The ideal candidate will have a Bachelor's degree, experience in customer success, and strengths in communication, leadership, and project management.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management
• Leadership and Team Building Skills
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Excellent interpersonal skills and effective written and oral communication skills.
• Innovative
• Critical thinking, problem solving abilities.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules, as required.

Responsibilities

• Manage multiple customer accounts: Understand customer needs and priorities, Manage projects to ensure deliverables are met, Regular meetings to stay up to date with customer needs.
• Provide product and industry consultation
• Facilitate timely access to resources needed
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff.
• Maintain customer retention
• Customer Satisfaction Rating of 85% or greater

Education

Bachelor's degree or higher in a related field

Job description

Streamline Healthcare Solutions is hiring a Customer Success Manager to oversee multiple client accounts, ensure satisfaction, and act as the customer advocate across teams. The role supports a Mountain or Central time-aligned schedule to serve customers in those time zones.

The ideal candidate will have a Bachelor's degree, experience in customer success, and strengths in communication, leadership, and project management.