Remote Customer Success Manager - Behavioral Health Tech

Streamline Healthcare Solutions; Iowa City (IA); Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple customer accounts, ensure satisfaction, and coordinate across teams to deliver an exceptional customer experience. This remote role aligns with Mountain or Central time to support customers in those time zones.

You will engage in project management and provide product and industry consultation, with a focus on driving adoption, retention, and satisfaction across healthcare software platforms.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Willingness to travel up to 20% and work alternate schedules.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Provide product and industry consultation.
• Facilitate timely access to resources needed.
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Interpersonal skills

Communication skills

Leadership

Education

Bachelor's degree or higher in a related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple customer accounts, ensure satisfaction, and coordinate across teams to deliver an exceptional customer experience. This remote role aligns with Mountain or Central time to support customers in those time zones.

You will engage in project management and provide product and industry consultation, with a focus on driving adoption, retention, and satisfaction across healthcare software platforms.