Remote Customer Success Manager — Behavioral Health

Streamline Healthcare Solutions; Little Rock (AR); Remoto; USD 70.000 - 80.000; Tempo integral

Resumo da vaga

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote role based in the United States. You will manage multiple healthcare client accounts, align on needs, and drive adoption of Streamline's web-based healthcare software to improve service delivery.

The position supports Mountain or Central time zones and requires travel up to 20% with a Bachelor's degree or higher, plus prior customer success or project management experience.

Qualificações

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules, as required.

Responsabilidades

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Provide product and industry consultation.
• Facilitate timely access to resources needed.
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Conhecimentos

Interpersonal skills

Effective communication

Problem solving

Travel readiness

Formação

Bachelor's degree or higher in a related field

Descrição da vaga

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote role based in the United States. You will manage multiple healthcare client accounts, align on needs, and drive adoption of Streamline's web-based healthcare software to improve service delivery.

The position supports Mountain or Central time zones and requires travel up to 20% with a Bachelor's degree or higher, plus prior customer success or project management experience.