Remote Customer Success Manager - Healthcare Tech

Streamline Healthcare Solutions; Clayton (MO); Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions in the United States is seeking a Customer Success Manager to oversee multiple client accounts, ensuring satisfaction and adoption of our behavioral health software. You will coordinate across teams, advocate for customers, and drive renewals and expansions.

The role aligns with Mountain or Central time and operates remotely in the U.S., with travel up to 20% and occasional alternate schedules as required.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background in Behavioral Healthcare or EMR preferred.
• Excellent interpersonal skills and effective written and oral communication.
• Innovative thinking and problem-solving abilities.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules, as required.

Responsibilities

• Manage multiple customer accounts to ensure satisfaction.
• Understand customer needs and priorities; manage projects to deliver.
• Hold regular meetings to stay aligned with customer needs.
• Provide product and industry consultation.
• Facilitate access to resources needed for success.
• Encourage adoption and expansion of functionality and modules.
• Maintain customer retention and high satisfaction scores.

Skills

Interpersonal skills

Written & verbal communication

Leadership

Problem solving

Innovative

Travel willingness

Schedule adaptability

Education

Bachelor's degree or higher in a related field

Job description

Streamline Healthcare Solutions in the United States is seeking a Customer Success Manager to oversee multiple client accounts, ensuring satisfaction and adoption of our behavioral health software. You will coordinate across teams, advocate for customers, and drive renewals and expansions.

The role aligns with Mountain or Central time and operates remotely in the U.S., with travel up to 20% and occasional alternate schedules as required.