Remote Customer Success Manager – Behavioral Health Tech

Streamline Healthcare Solutions; Eagle (ID); Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple healthcare client accounts, ensuring satisfaction and aligning across product, engineering, and support teams to deliver a superior customer experience.

This remote role supports customers in Mountain and Central time zones. A bachelor’s degree is required, with experience in customer success, project or change management, and strong communication skills. Travel up to 20% may be needed.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Excellent interpersonal skills and effective written and oral communication skills.
• Innovative
• Critical thinking, problem solving abilities.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules, as required.

Responsibilities

• Manage multiple customer accounts: understand customer needs, manage projects, and hold regular meetings.
• Provide product and industry consultation.
• Facilitate timely access to resources needed.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Frequent communication with product managers, developers, testers and other staff.
• Maintain customer retention.
• Achieve a Customer Satisfaction Rating of 85% or greater.

Skills

Leadership

Communication

Critical thinking

Problem solving

Travel willingness

Schedule flexibility

Education

Bachelor's degree or higher

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple healthcare client accounts, ensuring satisfaction and aligning across product, engineering, and support teams to deliver a superior customer experience.

This remote role supports customers in Mountain and Central time zones. A bachelor’s degree is required, with experience in customer success, project or change management, and strong communication skills. Travel up to 20% may be needed.