Remote Customer Success Manager – Behavioral Health Tech

Streamline Healthcare Solutions; New Jersey; A distancia; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple healthcare client accounts, align product knowledge with client needs, and drive renewals and expansion. This role emphasizes cross-team collaboration and serving as the voice of the customer.

The position is remote in the United States with travel up to 20%, and schedules aligned to Mountain or Central time to support key time zones.

Formación

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsabilidades

• Manage multiple customer accounts.
• Understand customer needs and priorities
• Manage projects to ensure deliverables are met
• Regular meetings to stay up to date with customer needs
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Maintain customer retention
• Customer Satisfaction Rating of 85% or greater

Conocimientos

Customer success management

Project management

Change management

Leadership

Team building

Travel flexibility

Educación

Bachelor's degree or higher

Descripción del empleo

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple healthcare client accounts, align product knowledge with client needs, and drive renewals and expansion. This role emphasizes cross-team collaboration and serving as the voice of the customer.

The position is remote in the United States with travel up to 20%, and schedules aligned to Mountain or Central time to support key time zones.