Remote Customer Success Manager, Healthcare Tech

Streamline Healthcare Solutions; Tennessee; À distance; USD 70 000 - 100 000; Plein temps

Résumé du poste

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple customer accounts, ensuring satisfaction and knowledge of the product to advocate for customers and coordinate across teams.

This remote role supports Mountain/Central time zones and requires a Bachelor's degree, experience in PM/Change management, leadership, and up to 20% travel. Join a high-growth tech company serving behavioral health organizations.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsabilités

• Manage multiple customer accounts.
• Understand customer needs and priorities
• Manage projects to ensure deliverables are met
• Regular meetings to stay up to date with customer needs
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Maintain customer retention
• Customer Satisfaction Rating of 85% or greater

Connaissances

Project Management

Change Management

Leadership

Team Building

Customer Focus

Formation

Bachelor's degree or higher

Description du poste

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple customer accounts, ensuring satisfaction and knowledge of the product to advocate for customers and coordinate across teams.

This remote role supports Mountain/Central time zones and requires a Bachelor's degree, experience in PM/Change management, leadership, and up to 20% travel. Join a high-growth tech company serving behavioral health organizations.