Remote Customer Success Manager - Behavioral Health Tech

Streamline Healthcare Solutions; Virginia; Remote; USD 70,000 - 100,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, ensuring satisfaction and optimal use of our healthcare software solutions.

The successful candidate will align with Mountain or Central time zones, collaborate across teams, and drive a high level of customer retention and satisfaction.

This role is fully remote within the United States, with travel up to 20% for customer engagements and onboarding as needed.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Customer Success leadership

Project management

Change management

Team building

Healthcare/EMR knowledge

Education

Bachelor's degree or higher

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, ensuring satisfaction and optimal use of our healthcare software solutions.

The successful candidate will align with Mountain or Central time zones, collaborate across teams, and drive a high level of customer retention and satisfaction.

This role is fully remote within the United States, with travel up to 20% for customer engagements and onboarding as needed.