Remote Customer Success Manager - Behavioral Health Tech

Streamline Healthcare Solutions; Utah; À distance; USD 70 000 - 80 000; Plein temps

Résumé du poste

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple customer accounts, coordinate across teams, and advocate for customers in a remote US-based role. The position aligns with Mountain/Central time for US customers and requires willingness to travel up to 20% and flex scheduling to support clients.

The role focuses on ensuring exceptional customer experience, retention, and adoption of Streamline’s healthcare technology solutions.

Qualifications

• Bachelor's degree or higher required.
• Experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and team-building skills.
• Background in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Excellent interpersonal, written and oral communication skills.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules, as required.

Responsabilités

• Manage multiple customer accounts: understand customer needs and priorities; manage projects to ensure deliverables are met; regular meetings to stay up to date with customer needs.
• Provide product and industry consultation.
• Facilitate timely access to resources needed.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Connaissances

Customer Success

Project Management

Change Management

Leadership

Communication

Problem Solving

Travel readiness

Formation

Bachelor's degree

Description du poste

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple customer accounts, coordinate across teams, and advocate for customers in a remote US-based role. The position aligns with Mountain/Central time for US customers and requires willingness to travel up to 20% and flex scheduling to support clients.

The role focuses on ensuring exceptional customer experience, retention, and adoption of Streamline’s healthcare technology solutions.