Remote Customer Retention Advisor

Smart Start, Inc.; Petersburg (VA); Remote; USD 20,664 - 27,552; Full time

Benefits offered by this job

Comprehensive health plan

401(k) retirement plan with company match

Birthday & Anniversary bonus

Company-wide discounts

Flexible work-life balance

Job summary

A leading customer support organization is seeking a Customer Support & Retention Advisor to engage with customers regarding appointments and account inquiries. This fully remote position offers hourly pay with performance-based commissions. The ideal candidate should have a high school diploma and at least 6 months of customer service experience, with strong multitasking and communication skills. This role includes managing calls, assisting customers through the installation process, and ensuring high levels of customer satisfaction.

Qualifications

• Minimum of 6 months of experience in customer service or call center roles.
• Strong verbal and written communication skills.
• Ability to remain calm in high-stress situations.

Responsibilities

• Manage inbound and outbound calls related to appointment rescheduling.
• Assist customers with their installation process and provide clear information.
• Maintain detailed documentation of customer interactions.

Skills

Multitasking

Customer service

Empathy

Conflict resolution

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM platforms

Job description

A leading customer support organization is seeking a Customer Support & Retention Advisor to engage with customers regarding appointments and account inquiries. This fully remote position offers hourly pay with performance-based commissions. The ideal candidate should have a high school diploma and at least 6 months of customer service experience, with strong multitasking and communication skills. This role includes managing calls, assisting customers through the installation process, and ensuring high levels of customer satisfaction.